Clerk: Good morning, sir. Do you have any laundry Guest: No, not now. Thank you.
Clerk: Well, if you have any, please leave it in the laundry bag behind the bathroom
door. I come to collect it every morning or you may phone our department,
just dial “6”.
Guest: Thank you. But how long does it usually take to have may laundry back if I
send it
Clerk: Well, we offer express service and same- day. It depends on which service
you’d prefer.
Guest: Any difference in price
Clerk: Yes, sir. We charge 50% more for express, but it only takes 4 hours.
Guest: What about same- day Can I get it back in the evening
Clerk: Certainly, sir. All deliveries will be made before 6:00 . Guest: Oh, I see. Thanks a lot. Clerk: You are welcome.
Scene: After laundry collecting time, the telephone rings. A laundry clerk
answers the phone.
Clerk: Laundry service section. May I help you
Guest: Yes. This is Mary Brown calling from Room 2419. Could you send a
laundryman to my room
Clerk: Yes, madam. A laundryman will be up to your room right away. Just
leave your laundry in the laundry bag in the wardrobe. Please don’t forget to fill in the laundry form; Otherwise our list must be accepted as correct. Guest: Where is the form
Clerk: It’s in the stationery folder in your dresser drawer. Clerk: knocking 3 times Housekeeping, may I come in Guest: Yes, come in.
Clerk: Good afternoon, Mrs. Hendricks. I’m Jill. You rang for laundry service
I’m here to collect your laundry.
Guest: Yes, I did, Jill. I want my husband’s suit steamed and pressed,
please.
Clerk: Certainly. May I get the laundry request form from the desk, please
Guest: Go ahead. Clerk: Thank you. That’s one man’s suit to be steamed and pressed ticks the box. Do you
wish any special care
Guest: Yes, please have the collar and the cuffs of the suit starched, but not too stiff. Besides, a button came off my blouse, would you sew on a new one.
Clerk: No problem, but I’m afraid the new one will not be exactly the same as others
Guest: It doesn’t matter. By the way ,when can I have my clothes back
Clerk: If we receive the laundry before 10:00 am, we’ll deliver it by 7:00 pm the same day. Since it is 2:00 pm now, I’m afraid you’ll get them back tomorrow morning. But would you like express service It takes only 4 hours with 50% surcharge.
Guest: It seems I’ll have to take the express. I’m leaving China tomorrow morning.
Clerk: Please put all your requests in the laundry list.
Clerk: Good evening, sir. Your clothes are ready. Will you please see if
they are all right Guest: Good.
Clerk: Here you are, a shirt with medium starch, a suit of pyjamas, and a
man’s suit.
Guest: Oh, thanks. Just leave them here.
Clerk: By the way, we find the lining of your suit has come unstitched. It might have torn even further in the wash. So we just stitched the suit before washing. But we are sorry to say we can not get the thread of exactly the same color.
Guest: Yes. I notice that. Never mind. You are very considerate. Thank you ever so much.
Clerk: My pleasure, sir. Have a pleasant evening.
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