Information processing system and program

专利名称：Information processing system and program发明人：西田 浩,奥 武憲,妹尾 健太郎,関根 健善,長野 史裕,

畑中 諭志,上田 賢司

申请号：JP2015129737申请日：20150629公开号：JP6601014B2公开日：20191106

摘要：PROBLEM TO BE SOLVED: To support determining an operator to be dispatchedto a device.SOLUTION: An information processing system including one or moreinformation processing apparatuses includes: first management means of managingcapability information indicating capability to handle a failure of a device, and firstposition information indicating a current position of an operator, by operator; failureidentifying means of generating failure information including device identificationinformation for identifying a device and failure identification information for identifying afailure of the device, to identify a device to which the operator is to be dispatched and afailure of the device; and operator specifying means of specifying an operator to bedispatched, identified by the identification information, on the basis of second positioninformation specified based on the device identification information, the first positioninformation, the failure identification information, and the capability information; andnotification means of issuing a dispatch request for dispatching the operator specified bythe operator specifying means to the device identified by the device identificationinformation.SELECTED DRAWING: Figure 12

申请人：株式会社リコー

地址：東京都大田区中馬込１丁目３番６号

国籍：JP

代理人：伊東 忠重,伊東 忠彦

更多信息请下载全文后查看