大体情景就是A买了个MP3,第二天就坏了，A的朋友B陪A 一起去退货，结果售货员支支吾吾一直不肯退，最后叫出来经理依然支支吾吾，然后B佯装打315求助，经理才给退了货。 B: Oh, it’s you, A..
A: Hey, B. Fancy meeting you here. How’s things going?
B: So far so good. Look, I’m going to the Tesco. I want to buy some daily use. How about you?
A: To tell the truth, I’m going there ,too. B: Really?
A: Yes. I’m going there for my new MP3 which bought there yesterday. B: How do you like your new mp3? I also want to buy a new one.
A: Don’t mention it. It worked very well yesterday，but now it doesn’t work. B：It sounds incredible. Have you checked the batteries？
A：Actually，I have checked all the things including batteries，but it still doesn’t work。 B：Let me have a look。 A: Here you are。
B：Er …..OK. Let’s go to the counter and ask for returning. Oh, have you picked the receipt?
A: Of course. It’s a must.
谢： Good afternoon. Can I help you? B: Yes, We’d like to return this mp3. 谢：Is there something wrong with it？
A: Yes, I bought it yesterday, but it doesn’t work now.
谢： Well, our production’s quality is always very good. Maybe you did something bad to it. Hmm, let me have a check, perhaps we can repair it for you freely. B: Oh, no no no.. you didn’t get it, we want to return it, not repair it.
谢： Hmm, I know your idea, but you checked it yesterday when you buy it, and at that time, it worked well. I’m sure you have done something bad to it.
A: I’m very sure that I did’t. What’s more, I remember it clearly that you said I can return the mp3 in three days and exchange it in seven days. 谢： Hmm. I need to ask instructions from my manager. B: Can we talk to your manager face to face? 谢： Er, boss is very busy at the moment.
B: Then we can wait here until he finished all works. 谢： All right, all right. Please wait a moment. 谢： May I come in? D: Yes, what happened?
谢： Two customs bought a mp3 from our mall yesterday, but it didn’t work now, so they want a returning.
D: What? It’s out of the question. Haven’t you made them realize that asking for returning in our mall is a stupid action?
谢： I had tried my best, but they still want to talk with you. D: Maybe you can prepare for your new job. Where are they？ 谢： Just at the counter.
D: Good afternoon，everyone. I’m the manager here. What can I do for you？ B: The seller should have told you what happened. We want to return the mp3. D: Hmm, generally speaking, digital productions especially mp3 sold by us are always in high quality and our quality and service is highly spoken of…
A: Wait, good service? The seller told me yesterday that I can return the mp3 in three days and exchange it in seven days. But he changed just now. How do you think your service is good?
At this time B call the 315
B: Hello, is that 315? My friend bought a mp3 in Tesco yesterday(声音渐小)….. 谢：（轻拍经理提示）Boss，she is calling 315..
D: Wait .wait. wait, you may misunderstand me. I didn’t mean I wouldn’t return for you.
B: So we can ask for the returning？
D: Hmmm. I’ll do it if you don’t call the 315. Miss, would you please make a recalling for the 315? Then I’ll have it returned. 谢： But boss…
D: You stupid, can’t you understand my word?
谢： Ok, you are the boss. Hmmm do you have the receipt? A: Here it is.
谢： Ok, here’s your money. Check it once more if you want to buy something next time!
A: I’ll, thank you.
B: I think it should be check it once more if you want to sell it next time! 谢： Er. Welcome to our mall next time. AB: We will! A: B, you are so brave! B: Just so-so.
A: How useful 315 is！ B: I just called 10086.
A: Er…………….
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