Buying a Flight Ticket
Agent: Good afternoon sir, may I help you?
Todd: Yes, I need to buy a ticket from Los Angeles to the capitol of Alaska. Agent: Alright, when would you like to leave?
Todd: I would like to leave December 24th and return January 3rd. Agent: Do you want a direct flight? Todd: Yes, I want to fly non-stop.
Agent: Alright, the cheapest direct flight is $500. Todd: Are there any cheaper flights?
Agent: Yes, there is a connecting flight with one layover for $400. Todd: Well, I'll take the direct flight. Agent: Where would you like to sit? Todd: Is there an aisle seat available? Agent: No, there is only a window seat. Todd: Alright, I'll take the window seat. Agent: Would you like to fly first-class?
Todd: How much does a first-class ticket cost? Agent: A first-class ticket is $3,000.
Todd: Umm ... I think I'll just fly in the economy class.
Todd: What if I need to cancel my trip for some reason? Can I get a refund? Agent: You can get a refund if you cancel your trip one day before you leave. Todd: What if I need to cancel my trip at the last minute? Agent: In that case, the tickets are non-refundable.
Situational Conversation 2
Going through the Security Check
Security guard: Excuse me sir! Please make sure to take off your shoes, jacket and belt and put them through the x-ray machine.
Todd: OK, just a moment ... Alright, there you go.
Security guard: Hmm ... the X-ray machine is showing some strange things in your bag. I'll have to search it.
Todd: Sure, go ahead. I don't have any dangerous items on me.
Security guard: Sir! Have these bags been in your possession at all times? Todd: Yes, I've had them in my sight since I packed them.
Security guard: I see ... (he looks through Todd's bag.) And what is this??? You didn't think you could get on the plane with such a dangerous item, did you? Todd: It's just a bottle of water.
Security guard: Don't you know people can make bombs out of liquid? You can't take it on the plane.
Todd: Well, alright ... I didn't realize liquids aren't allowed on planes.
Security guard: Do you have any other dangerous items in your carry-on bags? Todd: I don't think so. What else is considered dangerous?
Security guard: Well, you can't have any toothpaste on you. People can make bombs that look
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like toothpaste too!
Todd: Well no, I don't have any toothpaste on me. I packed all of that in my checked bags. Security guard: Alright, I'm finished searching your belongings. You can go now. Todd: Thanks. Can you tell me which way gate D27 is?
Security guard: Gate D27? Sorry, you're in the wrong terminal. This is Terminal 1. You have to go to Terminal 2.
Todd: Oh no ... You mean I have to go to Terminal 2 and go through the security check there again?
Security guard: That's right.
Todd: But that will take another hour! I might miss my flight! Security guard: Too bad. Safety comes first!
Situational Conversation 3
Asking the Way
Craig: Excuse me, I'm looking for number 250 on East 97th Street. Can you tell me how to get there?
Policeman: Ninety-seventh street? Wow, that's pretty far away. I hope you're not in a hurry. Craig: Actually, I'm late for my first day of work. What's the fastest way to get there? Policeman: Do you have a car or are you taking public transportation? Craig: I'm on foot.
Policeman: Well if you're walking, the fastest way to get there is to go through Central Park. Craig: Central Park? How do I get there?
Policeman: Follow this road straight for three blocks until you see 97th street. Then take a left. Craig: OK, I'll go straight on this street and take the third left. Then what?
Policeman: Follow 97th street until you get to the other side of Central Park. Number 250 will be four blocks ahead on your left. Craig: Great! Thanks for your help.
Craig: Officer, I followed the directions you gave me, but I didn't find the address! I think you gave me the wrong directions.
Officer: What? That's impossible. I told you the right way to get to 250 West 97th street.
Craig: West 97th street? No, I told you East 97th street! You mean I walked all the way there for nothing?
Officer: You're going to East 97th Street? Oh no, I must have told you how to get to West 97th street! East 97th street is just around the corner. You can get there in five minutes. Craig: Alright officer, can you please tell me how to get to 250 EAST 97th street?
Policeman: Of course. Just go back to 97th street, and instead of turning left, turn right. The building will be on your left-hand side.
Craig: Ok. Is that the fastest route? I'm really late now.
Policeman: There is a short cut, but since you don't know the city well, it's probably best to take the easiest route so you don't get lost.
Situational Conversation 4
Renting a Car
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Phil: Hello, I'd like to rent a car please.
Employee: OK, how long do you need it for? Phil: I just need it for the weekend.
Employee: Alright, how far will you drive the car? Phil: Umm ... I'm not sure. How far away is Las Vegas?
Employee: Las Vegas is about 260 miles from here. Is that where you're going? Phil: Yes, so I need a nice car so that I look really cool.
Employee: I see .... well would you like a car with a sunroof? Phil: A sunroof? That's not cool enough. I need a convertible.
Employee: Yes, we have a nice red convertible for an extra 40 dollars per day. Phil: Alright, are there any other taxes or fees?
Employee: Not if you remember to fill the car with gas before you return it. Phil: Hmm ... well, this sounds like a pretty good deal.
Phil: Actually, I have one more question. Is the car a manual or an automatic? Employee: It's a manual. Is that alright? Phil: No, I can only drive an automatic.
Employee: Well I'm sorry, but all of our convertibles are manuals.
Phil: Oh no ... all your convertibles are manuals? Well, do you have any other cool cars? Employee: Not really. Our cars are economical, not cool.
Phil: Well too bad ... Maybe my friend Tom will let me borrow his convertible. Employee: I'm sorry we couldn't help you.
Situational Conversation 5
Renting an Apartment
Jeff: Hello, do you have any vacancies? Landlord: Yes, something just opened up. Jeff: What kind of apartment is it?
Landlord: It's a one-bedroom, one-bathroom apartment. Jeff: How much is the rent?
Landlord: The rent is $1500 per month. Jeff: And how much is the deposit? Landlord: The deposit is $500.
Jeff: Are utilities included in the rent? Landlord: Gas and water are included. Jeff: Do I have to pay for electricity myself?
Landlord: Yes, electricity is not included in the rent.
Jeff: Hmmm ... This apartment seems a little expensive. Do you have any cheap studios? Landlord: Actually, the one-bedroom is the only vacant apartment right now. Jeff: Do you think any studios will open up soon? Landlord: No, not for a few months.
Jeff: When can I see the one-bedroom apartment? Landlord: There's an open house this weekend. Jeff: What time does the open house start? Landlord: It starts at 11AM in the morning.
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Jeff: What kind of lease is it? Landlord: It's a one-year lease.
Jeff: Can I have a month-to-month lease? I only want to rent the apartment for five months. Landlord: No, all the leases are for one year. We don't have month-to-month leases. Jeff: Well then I don't think this would be a good apartment for me. Thank you anyway. Landlord: You're welcome.
Situational Conversation 6
Eating at a Restaurant
Doug: Hey Liz, I'm really hungry. Let's stop and eat something. Liz: Alright, where do you want to eat? Doug: There is a McDonalds nearby.
Liz: Fast food is so unhealthy. But if you are really hungry, we can go through the drive-through. Doug: No, let's go inside. I don't want to spill my drink in the car. Cashier: Welcome to McDonalds! May I take your order?
Doug: Yes, I'd like two hamburgers, a large Coke and a large fries. Cashier: Do you want anything, ma'am? Liz: No thanks, I'm on a diet. Cashier: For here or to go? Doug: For here.
Cashier: Alright, that will be 11 dollars and 50 cents.
Doug: Do you want to eat my tomato? I don't like them. The only topping I like is ketchup. Liz: Sure, I love tomatoes. They're a healthy food.
Doug: That's true. Are you sure you don't want anything?
Liz: Well I know the French fries are very unhealthy, but they look so good. Doug: Come on Liz, try one. It won't kill you. Liz: Well alright, I'll have just one.
Doug: Great! I'm going to get a refill of soda.
Doug: Liz, where are all my fries? Did you eat them all?
Liz: I'm sorry, Doug. They were just so good! Once I started eating them, I couldn't stop.
Doug: Don't worry Liz. If I'm going to get really fat, you should get really fat too! We will look really cute together.
Liz: Wow, that is a really scary thought. I need to exercise right now!
Situational Conversation 7
Shopping
Salesperson: Hello sir, can I help you find something? Kevin: Yes, I'm looking for a new suit. Salesperson: What is your size? Kevin: I usually wear a size 42.
Salesperson: Alright, I'll show you the rack where we have our size 42 suits. Salesperson: Do you see anything you like? Kevin: Hmm ... I really like this black suit.
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Salesperson: Yes, you would look great in that suit. Do you want to try it on? Kevin: Sure. Where are your dressing rooms?
Salesperson: The dressing rooms are downstairs. I'll show you where they are. Kevin: Oh, this is a really great suit! It's totally my style. What do you think? Salesperson: Uh ... I think that suit is too tight, sir. You need one size larger. Kevin: No way! I love it. Really tight suits are the European style.
Salesperson: Well alright ... but if you rip it when you sit down, you can't return it. Kevin: So, how much is this suit? Salesperson: That one is $1,000.
Kevin: $1,000? Umm ... do you think it will go on sale anytime soon? Salesperson: No. We only sell that suit for the full price.
Kevin: Well, it's very expensive. But I'm willing to sacrifice for my girlfriend so that I look really great on our date!
Situational Conversation 8
Having a Job Interview
Jack: Hi Toby, my name is Jack Wilson, and I'm the head of human resources here. Toby: Hello Mr. Wilson, thanks for taking the time to see me.
Jack: Sure. I see on your resume that you've done a lot with computers, sales and customer service. Can you tell me a little bit about your experience?
Toby: Of course. As it says on my resume my main experience is working in retail sales at a book store.
Jack: What were the day-to-day responsibilities for this job?
Toby: I did a lot of market research. Since we sold a lot of newspapers and magazines, I spent a lot of time reading news stories online.
Jack: Do you have any experience in customer service?
Toby: Of course. I'm very goal oriented, so whenever a customer asked me for something, it was my goal to help him find it so I could go back to surfing the Internet. Jack: You mean your \"market research\"?
Toby: Oh right.... of course I meant my market research. Jack: I see. And do you work well as part of a team?
Toby: Oh yes! I'm really a team player. It's important for all the members of the team to pull their weight.
Jack: We need all our employees to be pro-active. How would you describe your work ethic?
Toby: I have a really good work ethic. But in addition to that, I pride myself on always thinking outside the box.
Jack: Can you give me an example of how you have come up with a new solution to a problem? Toby: Umm ... you know, I can't think of one at the moment. But trust me, whenever there is a problem I can always think on my feet and come up with a solution.
Jack: Well Toby, I appreciate you coming in. Right now we have to interview a few more applicants, so we will get back to you when we make a decision.
Toby: Thanks for your time. Can you tell me when you would want me to start if I'm selected? Jack: Frankly, Toby, I wouldn't worry about that too much.
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