Speaking！
Task 1 What is important when……？ Deciding on packing for products @ image
@ production process
I choice the topic three，about what is important when Deciding on
packing for products. In my opinion，I think image and production process are important. Firstly，I think image is important for products. Good image can leave deep impression on customers，and attractive potential customer to buy our products. Then we should focus on the production process. Because good quality is the most important for customers，and regular customer is also the key to profits. In conclusion，when deciding on packing for products，both image and production progress are important！
Task 2 What do you think is most useful kind of work experience for business students？Why？
Outline：
1.practice（students do not put it into practice,they are short of Exercising.)
2.the way how to deal with trouble（students always do not know how to
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deal with difficult problems） 3.Communication skills
Task3 writing Report on customer complains
Introduction
This report has the purpose of presenting the reasons for customer complaints in 2002. Fieldings
The customer complaints received in 2002 were 300 in January.
Then they increased to 540 in February because of the computer system’s breakdown.
In March they fell to 230 because an improved order system was introduced.
The reasons for complaints from January to March where analysed： @firstly the company received complaints for incorrect orders delivered. These errors were fewer in March.
@secondly the time taken to deliver is too high，but the company has planned to recruit new agents.
@Finally customers complain for the poor product quality. In order to slove this problem more quality control are making. Conclusions
As the moment all customers are not satisfied but many measures have
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been taken to improve their satisfaction.
TAKS 4 speaking I choice the topic three，what is important when selecting staff for promotion.
Dear sir，
I would like to thank you for your letter.
Firstly，unfortunately，we have an conference on the 10th of June.Therefore，this date is not convenient for us. Could you please change the date at the 11th of June？What's more，we would like to know how long the work will take.
Secondly，concerning the numbers.The system is difficult to handle because the system is too complicated.Would you mind changing an easier way to handle this problem with different numbers.
As for our further requests，could we have your telephone number directly as well as the name of the person？
We are looking forward to paying the bill asa the work is successfully finished in case of any problems happened. We are looking forward to hearing from you. Yours faithfully
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