专利名称：Service level agreement tracking system发明人：Christopher Zpevak,Gregory Hardey,Mae
Ward,Vicki Wolff
申请号：US11484022申请日：20060710
公开号：US20080010293A1公开日：20080110
专利附图：
摘要：A Service Level Agreement Management System provides a web-based systemfor managing Service Level Agreements (SLA's) with suppliers. Legal contracts, between acustomer and a supplier to provide services, usually contain SLA's that define acceptable
performance in the delivery of the services. With respect to SLA's, the SLA managementsystem is used by suppliers to record SLA encounters, used by customers to measuresupplier performance, and used by both parties to facilitate resolution to SLA disputes.The SLA management system is able to compare SLA performance across differentcontracts, projects, and different suppliers.
申请人：Christopher Zpevak,Gregory Hardey,Mae Ward,Vicki Wolff
地址：St. Louis MO US,St. Louis MO US,Defiance MO US,Fenton MO US
国籍：US,US,US,US
更多信息请下载全文后查看
因篇幅问题不能全部显示，请点此查看更多更全内容